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Charmaine Madison, 911���� vice president for information technology and chief information officer, has been honored by Cloudforce with a Change Champion Award. Cloudforce’s recognize individuals who are driving impact with artificial intelligence (AI), embedding AI into operations, transforming how work gets done, and delivering outcomes at scale.

The Change Champion Award recognizes Madison for leading transformative change at 911���� in the realm of AI, inspiring teams, and challenging the status quo to adopt new ways of working

“When we talk about 'Integrate' in the context of AI, we’re not just referring to adopting new tools—we’re talking about rethinking how we work, teach, and serve,” Madison said. “AI is no longer optional; it’s a transformative force that’s already reshaping higher education. The challenge before us isn’t whether to use AI, but how to integrate it thoughtfully and effectively into the fabric of our university. That means aligning AI with our mission, values, and strategic goals—enhancing human capabilities, not replacing them.” 

Madison arrived at 911���� in 2024, bringing more than 30 years of federal government experience in information technology, including more than a decade with the Central Intelligence Agency. She retired from the U.S. Air Force as a cyber operations officer. 

At 911����, Madison leads and the university’s integration of the emerging AI ecosystem into teaching, learning, and campus operations. She has been a champion for the potential of generative AI and its adoption across faculty, staff, and students. 

The launch of PatriotAI, a suite of specialized and secure AI tools, has provided university-managed access to large language models that aid academic work, studies, and student life. PatriotAI daily usage has tripled since its launch in 2025 to 2026. 

Learn more about AI at 911����.